Conclusion

 Conclusion

In summary, this paper has provided a detailed insight and analysis into structured and dynamic processes of the Wakefern Corporation, focusing on order fulfillment, and customer and department growth. Through observations of these specific processes, a five component framework of each process,  and an interview with Wakefern’s Wholesale Department Manager, we were able to find different pros and cons of these processes, and make some recommendations on how they can be improved.  Through the web-based application APPS, and the Rapid system, Wakefern skillfully flows through the order fulfillment process, utilizing hundreds of data sets displaying all information regarding inventory, vendor contracts, pricing, scheduling, customer invoices, and other critical order information.

Within their dynamic process, Wakefern utilizes social media and other avenues to market themselves to new potential customers and grow their business. There are a few recommendations our group has made to make  their systems more efficient, and continue to grow their business. For the structured process, implementing SAP software will streamline the actions required throughout the order fulfillment process. SAP will smooth out Wakefern’s quote creation process, evaluate the on hand and incoming inventory, and alert the Expeditor of any outstanding issues. The implementation of this software mitigates the potential for information silos arising. For Wakefern’s dynamic process, the implementation of this software also helps with the issue of time spent inefficiently. By eliminating human error and automating processes such as pulling like items from a database when searching for potential new customers, countless hours are saved and workflow is more streamlined. This software also helps Wakefern’s already fantastic customer service, as suggestions can be made on products based on a wide variety of criteria when advising.

In conclusion, this paper has shed some light on the processes of this corporation. Wakefern offers superior customer service, and these recommendations from our group will only help to emphasize their efforts. This company takes the necessary time to connect with their customers, understanding their needs come first, and go above and beyond to fulfill them.

Manager Summary

The team would like to thank Wakefern’s Wholesale Department Manager, Alberto Aspiazu for his time discussing his 14 year tenure at Wakefern. Alberto spent 12 years on the Merchandising side of the business before moving into Wholesale two years ago. Alberto is highly-energized and excited about the opportunities that the company is providing surrounding the initiative to grow Wholesale to $1B. He noted that the growth does not start with just one person or one process but it will take his entire team and the co-operative to band together and let their talents shine. Wakefern has a lot to offer the industry and customers, both with their retail knowledge but also their extensive infrastructure. The idea of bringing in new software systems is existing because that will enable the team to be more agile and lead to the growth the company is looking for.